Role OverviewThe Assistant Front Office Manager is an entry-level management position responsible for supporting the daily operations of the Front Office. This role partners with Front Office leadership to ensure exceptional guest service, operational efficiency, and a positive work environment within a high-volume urban hotel.
What You Will Do
Support the daily operation of the Front Desk, Guest Services, and related front office functions. Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.
Why It Might Be a Fit
This position provides hands-on leadership during peak arrival and departure periods and serves as a resource for front desk colleagues while developing foundational management skills.
Requirements
- 1–3 years of hotel Front Office experience
- Prior lead or supervisory experience
- Experience in a full-service or high-volume hospitality environment
- Strong communication and problem-solving skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Paid sick time in accordance with Massachusetts law
- 401(k) with company match (where applicable)
- Employee stock purchase plan
- Complimentary and discounted Hyatt hotel stays worldwide
- Tuition reimbursement and career development opportunities
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