Assistant Front Office Manager

The Assistant Front Office Manager is an entry-level management position responsible for supporting the daily operations of the Front Office. This role partners with Front Office leadership to ensure exceptional guest service, operational efficiency, and a positive work environment within a high-volume urban hotel.

What You Will Do

Support the daily operation of the Front Desk, Guest Services, and related front office functions. Lead by example in delivering professional, efficient, and personalized guest service aligned with Hyatt brand standards.

Why It Might Be a Fit

This position requires strong communication and problem-solving skills, ability to work a flexible schedule, and experience in a full-service or high-volume hospitality environment.

Requirements

• 1–3 years of hotel Front Office experience
• Prior lead or supervisory experience
• Experience in a full-service or high-volume hospitality environment
• Strong communication and problem-solving skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Benefits

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Paid sick time in accordance with Massachusetts law
• 401(k) with company match (where applicable)
• Employee stock purchase plan
• Complimentary and discounted Hyatt hotel stays worldwide
• Tuition reimbursement and career development opportunities