Role OverviewThe Assistant Front Office Manager will support the daily operations of the Front Desk team, ensuring smooth operations, coaching staff, and resolving challenges. The role requires strong communication skills, a natural ability to connect with guests and team members, and proficiency with PMS and other computer programs.
What You Will Do
Key responsibilities include operational leadership, guest experience, team development, and administrative & financial tasks. The role requires multitasking, staying calm under pressure, and making thoughtful decisions.
Why It Might Be a Fit
The ideal candidate will possess high energy, an entrepreneurial spirit, and be a motivational leader with effective communication skills. They will be able to provide exceptional customer service and improve the bottom line.
Requirements
- 2–4 years of front office or guest services experience in a hotel environment
- 1–2 years previous supervisory or assistant management experience
- Strong communication skills
- Proficiency with PMS and other supportive computer programs
- Ability to multitask, stay calm under pressure, and make thoughtful decisions
Benefits
- Medical, dental and vision Insurance
- Complimentary on-site parking
- 12 Complimentary room nights at Hyatt hotels worldwide
- Unlimited Colleague and Friends & Family discounted hotel room rates at Hyatt hotels worldwide
- Complimentary colleague meals in our cafeteria during scheduled shifts
- Paid Holidays, Vacation, Sick Leave, and New Child Leave
- Bereavement and jury duty pay
- 401(k) (employer match after 1 year of service)
- Employee Stock Purchase Plan
- Flexible Spending Account
- Tuition Reimbursement
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