Assistant Front Office Manager- Overnight

The Assistant Front Office Manager plays a key role in creating a seamless guest experience in a fast-paced airport hotel environment. The ideal candidate is a hands-on leader who can support front office colleagues, anticipate guest needs, resolve concerns professionally, and maintain Hyatt service standards while balancing operational priorities.

What You Will Do

Assist in managing the daily operations of the Front Office, including front desk, guest services, arrivals, departures, and lobby flow. Lead, coach, and support front office colleagues during assigned shifts. Ensure smooth check-in and check-out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, and other hotel guests.

Why It Might Be a Fit

Previous front office, guest services, rooms, or hotel operations supervisory experience preferred. Strong guest service, leadership, communication, and problem-solving skills. Ability to lead colleagues in a fast-paced, guest-facing environment.

Requirements

• Previous front office, guest services, rooms, or hotel operations supervisory experience
• Experience in a full-service hotel, luxury hotel, airport hotel, or high-volume hospitality environment
• Strong guest service, leadership, communication, and problem-solving skills
• Ability to lead colleagues in a fast-paced, guest-facing environment
• Knowledge of front office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems
• Ability to remain calm, professional, and solution-oriented during high-volume periods or challenging guest situations
• Strong attention to detail and ability to manage multiple priorities
• Ability to work collaboratively with housekeeping, engineering, security, food and beverage, sales, events, and other hotel departments
• Proficiency with hotel property management systems, Microsoft Office, and guest service technology
• Experience with World of Hyatt service standards and loyalty recognition

Benefits

• Free room nights
• Discounted room rates
• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• 401K with company match
• Paid vacation
• Paid sick days
• New child leave
• Personal day
• Paid family bonding time
• Adoption assistance
• Tuition reimbursement
• Free colleague meals during shift
• Employee stock purchase plan
• Discounts at various retailers