Assistant General Manager

As an Assistant General Manager, you'll partner closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people. You'll help drive a smooth, consistent operation that delivers excellent pet care and customer service, strong financial performance, and team development, engagement, and retention.

What You Will Do

You'll lead the Resort Leadership Team, coach and develop Shift Leads and Team Members, maintain operational excellence, and ensure effective staffing and shift execution. You'll also resolve customer concerns, execute daily audits, and support corporate marketing programs.

Why It Might Be a Fit

You'll be a key leader on the Resort Leadership Team, and you'll have opportunities for career growth within a rapidly expanding organization. You'll also enjoy a workplace where pets are part of the family, and you'll have access to medical, dental, and vision benefits, as well as a 401(k) with employer match.

Requirements

• High school diploma or equivalent
• 2 to 4 years of customer service experience (leadership experience is a plus)
• Strong communication skills and comfort leading teams in a hands-on environment
• Proficiency with Microsoft Office and point-of-sale systems
• Availability to work up to 45 to 50 hours per week, including evenings and weekends
• Valid driver's license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency

Benefits

• Medical, dental, and vision benefits
• 401(k) with employer match
• HSA and FSA options
• Short-term and long-term disability
• Accident, hospital indemnity, and critical illness plans