Role OverviewThe Assistant General Manager will partner closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people. This role is a key leadership position on the Resort Leadership Team, responsible for driving a smooth, consistent operation that delivers excellent pet care and customer service, strong financial performance, and team development.
What You Will Do
The Assistant General Manager will lead 1 to 2 shifts per week as Manager on Duty, maintain operational excellence, and ensure effective staffing and shift execution. They will also resolve customer concerns, ensure teams are trained and proficient, and execute daily audits and reporting.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, a comfort leading teams in a hands-on environment, and proficiency with Microsoft Office and point-of-sale systems. They will also be able to support and influence workplace change and improvement, and have experience in hospitality, retail, restaurant management, veterinary, or similar service environments.
Requirements
- High school diploma or equivalent
- 2 to 4 years of customer service experience (leadership experience is a plus)
- Strong communication skills and comfort leading teams in a hands-on environment
- Proficiency with Microsoft Office and point-of-sale systems
- Ability to work up to 45 to 50 hours per week, including evenings and weekends
- Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency
Benefits
- Medical, Dental, Vision
- 401(k) with employer match
- HSA and FSA options
- Short-term and long-term disability
- Accident, hospital indemnity, and critical illness plans
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