Role OverviewThe Assistant General Manager is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.
What You Will Do
Lead floor operations, execute and uphold Standard Operating Procedures (SOPs), oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment. Drive topline through hospitality-driven sales, support local marketing activations, and monitor guest feedback platforms.
Why It Might Be a Fit
The ideal candidate will have 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining, with a strong working knowledge of reservations and POS platforms, scheduling tools, and Google Workspace. They will be able to coach, give feedback, and develop supervisors and hourly talent, with excellent communication, professionalism, and conflict-resolution skills.
Requirements
- 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining
- Prior AGM or Multi-Shift Manager experience preferred
- Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace
- Proven ability to coach, give feedback, and develop supervisors and hourly talent
- Excellent communication, professionalism, and conflict-resolution skills
- DOH/Health & Safety, alcohol service, and labor compliance familiarity
- Wine/spirits and culinary knowledge to support menu guidance and sales
- Flexibility to work nights, weekends, and holidays
Benefits
- Competitive compensation
- Performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining discounts
- Growth in a values-driven, award-winning hospitality group
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