Role OverviewWe are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Assistant General Manager of our SpringHill Suites Raleigh-Cary. The Assistant General Manager will be responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.
What You Will Do
Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling. Tend to customer complaints and queries in a pleasant and levelheaded manner. Maintain working relationships and communicates with all departments.
Why It Might Be a Fit
Must be self-motivated and able to work independently. Strong work ethic and a desire to succeed. Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations.
Requirements
- Be self-motivated and able to work independently
- Strong work ethic and a desire to succeed
- Knowledge of Fosse operating system a plus
- Must be Flexible and able to work split shifts or fill-in shifts when associates call out
- Clean background check, and reliable transportation a must
- Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
- Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills
- Bachelors degree preferred or equivalent working experience
Benefits
- Paid Vacation
- Paid Sick Leave
- Holiday Pay
- Access to a fully vested 401K program
- BCBS Health Insurance
- Dental and Vision Coverage
- Life Insurance
- Short-Term Disability
- Marriott Hotel Discounts
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