Role OverviewProvide effective guidance and leadership to the Customer Service Center Team, maintaining a strong safety culture and overseeing daily operations to ensure employee and customer satisfaction.
What You Will Do
Assist in delivering high-quality customer service, resolving issues, and making recommendations, while ensuring compliance with company policies and regulations.
Why It Might Be a Fit
The ideal candidate will have strong results-oriented leadership skills, excellent communication skills, and a commitment to providing excellent customer service and employee relations.
Requirements
- College education preferred or equivalent experience
- 2-5 years of operations management experience
- Experience working in the student transportation or ground transportation industry preferred
- Strong results-oriented leadership skills with proven success in management
- Excellent communication skills, both verbal and written
- Working knowledge of Microsoft Office software and transportation related software
- Knowledge of contract administration principles and practices
- Budgetary/fiscal control experience preferred
- Policy administration experience preferred
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
]]>