Assistant General Manager

The Assistant General Manager is responsible for leading all Front Office operations while creating an outstanding guest experience and fostering a positive, engaging work environment. This role provides daily leadership to the Guest Service team, ensures compliance with Marriott brand standards and company policies, and partners with hotel leadership to maximize guest satisfaction, operational efficiency, and financial performance.

What You Will Do

Lead, coach, motivate, and develop the Guest Service team through daily leadership, training, and performance coaching. Oversee all Front Office operations including check-in, check-out, reservations, PBX, guest services, and cash handling procedures.

Why It Might Be a Fit

If you're ready to lead an exceptional team while delivering unforgettable guest experiences, we'd love to meet you.

Requirements

• Minimum of two years of hotel front desk supervisory experience or four years of progressive hotel front office experience.
• Marriott FOSSE experience preferred.
• Proven leadership skills with the ability to coach, motivate, and develop team members.
• Strong guest service, communication, and conflict resolution skills.
• Solid computer proficiency with strong organizational and time management abilities.
• Basic accounting and cash-handling knowledge.
• Ability to prioritize multiple responsibilities in a fast-paced hospitality environment.
• Flexible schedule including evenings, weekends, holidays, and occasional split shifts when operational needs require.
• Associate degree preferred.
• Reliable transportation and the ability to successfully complete a background check.

Benefits

• Paid Vacation
• Paid Personal Leave
• Holiday Pay
• Access to a fully vested 401(k) program with company match
• BCBS Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Hotel Discounts
• Paid Training and Development
• Career Growth Opportunities within CMC Hotels