Assistant General Manager

Requirements

• Lead all FoH operations, including guest service, staffing, inventory control (beverage/dry goods), and implementation of policies and procedures.
• Collaborate with the GM to meet budget goals, execute service standards, and adapt to changing business needs.
• Actively lead the floor for 5–6 hours per shift, engaging with guests, coaching the team, and supporting operational flow.
• Support a culture of positivity, accountability, and hospitality across all shifts.
• Review and approve POS transactions, including comps, voids, discounts, and tip reporting to ensure accuracy and compliance.
• Handle guest recovery moments with professionalism and follow-up to ensure satisfaction.
• Maintain a clean, safe, and organized work environment, supporting sanitation and service expectations.
• Collaborate on labor scheduling based on sales forecasts, staffing needs, and guest demand.
• Communicate effectively with team members, Shift Leads, and GMs to ensure smooth shift execution.
• Provide regular coaching and feedback to drive team development and promote internal growth.
• Monitor and respond to guest feedback, online reviews, and in-house surveys to support service excellence.

Benefits

• 2+ years of experience in food and beverage management, preferably in a high-volume or upscale concept.
• Experience leading FoH teams and understanding service standards, guest recovery, and POS systems.
• Valid food handler and liquor licenses as required by local regulations.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to prioritize tasks and meet deadlines.
• Passionate about guest service and team development.
• Professional, approachable, and solutions focused.
• Ability to handle confidential information with discretion.