Assistant Guest Relations Manager

Hyatt
Tucson, AZ
Category Customer Service
Job Description
Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include: Guest Services, PBX, Transportation and Bell Staff.

Requirements

  • 3+ years of Guest Services/Front Office Management experience in a luxury hotel or resort setting
  • Professional appearance, with exceptional verbal and written communication skills
  • Excellent computer skills to include strong knowledge of Microsoft Office programs and expert-level knowledge of PMS systems (Visual One preferred)
  • Exceptional people skills and ability to connect with diverse groups and individuals
  • Highly organized with ability to successfully manage multiple and competing priorities
  • Must be extremely detail oriented, with exceptional leadership, follow through and project management skills
  • Ability to prioritize in a fast-paced, multi-tasking environment
  • Experience with problem solving and guest problem resolution
  • Refined verbal and written communication skills
  • Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
  • Willingness and ability to work a flexible schedule, including nights, weekends and holidays

Benefits

  • Complimentary room nights
  • Unlimited discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance on 30th day of employment
  • 401K with company match
  • Generous Paid Time Off policy
  • Paid sick time
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition & Wellbeing Reimbursement
  • Free colleague meals during shift
  • Employee Stock Purchase Plan
  • Access to resort facilities including spa services, programs, hiking trails and gym
]]>