Assistant Guest Relations Manager

Requirements

• New hire and on-going training programs
• Effective communication and coordination of critical information with other resort departments
• Control and assignment of rooms inventory
• Maintenance and updating of PMS system to ensure accurate billing and guest records
• Help support the department's weekly payroll processing.
• Providing assistance with special projects as needed.
• Have the ability to answer guest billing questions and resolve guest billing issues to include post-stay inquiries.
• Participate in proactive team efforts to achieve departmental and Miraval goals
• Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
• Assist with booking and cancelling spa services and activities from guest and colleague itineraries
• Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments
• Handle and communicate special guest and colleague requests
• Oversee the arrival and departure process while on duty
• Ability to prioritize tasks
• Timely follow up with our guests and colleagues
• Must have strong interpersonal and listening skills
• Ability to stand for long periods of time

Benefits

• Complimentary room nights
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment
• 401K with company match
• Generous Paid Time Off policy
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance
• Tuition & Wellbeing Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Access to resort facilities including spa services, programs, hiking trails and gym