Assistant Insurance Fund Services Representative
Job Description
- Respond to customer inquiries and/or complaints.
- Analyze information and identifies issues to be resolved.
- Handle all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution.
- Gather detailed information from callers to determine the best approach to resolve problems.
- Refer complex and/or sensitive situations beyond scope of authority to supervisor or department staff.
- Handle difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.
Please Note:
For the first four months, you will be required to work fully in the office during the training program. Once training is complete, the option to telecommute at 50% per pay period will become available.