Assistant Manager - Airport

We are looking for a qualified Assistant Manager to join our management team at the Indianapolis International Airport. The successful candidate will promote and facilitate the company's 'HEART Culture' and support the General Manager in daily operations.

What You Will Do

The Assistant Manager will provide an exceptional customer experience, identify operational issues, and coach team members towards solutions. They will also assist the management team in achieving positive sales and profit trends.

Why It Might Be a Fit

The ideal candidate will be a respected, accountable, and motivated leader who is passionate about food and hospitality. They will be able to manage a team of 20+ employees and respond to opportunities and operational needs with urgency.

Requirements

• Promotes and facilitates the company's 'HEART Culture'
• Supports the General Manager in daily operations
• Provides an exceptional overall customer experience
• Identifies operational issues and coaches team members toward solutions
• Consistently delivers high levels of customer service and hospitality
• Motivates team members to exceed customer expectations
• Assists the management team in achieving positive sales and profit trends
• Works closely with the team while upholding company values
• Adheres to all company policies and procedures
• Becomes proficient in all café operations, including sandwiches, smoothies, specialty drinks, and prep work
• Demonstrates sound business decision-making skills during uncertain or high-pressure situations
• Excellent communication and active listening skills
• Passionate and knowledgeable about food and hospitality
• Capable of managing a team of 20+ employees
• Experience with product ordering, food cost management, setting pars, and inventory counts
• Responds to opportunities and operational needs with urgency
• Technically proficient in Microsoft Office Suite
• Supports daily shift execution and operational flow
• Coaches and develops hourly team members
• Handles guest concerns and resolves customer issues professionally
• Assists with inventory management and product ordering

Benefits

• Weekly pay
• Bonus programs
• PTO
• Insurance contributions
• 401(k)
• Employee discounts
• Growth opportunities