Role OverviewThe Assistant Manager, Front Office supports the daily operations of the Front Office department, ensuring exceptional guest service while supporting colleagues with the resources, tools, training, and guidance needed to succeed.
What You Will Do
Manage daily Front Office operations, oversee guest experience, and respond to guest requests, complaints, and issues.
Why It Might Be a Fit
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation, and have a minimum of 2 years of Front Office experience in a luxury hotel or resort setting.
Requirements
- A minimum of 2 years of Front Office experience in a luxury hotel or resort setting
- Previous management experience at the Assistant Manager level is preferred
- Proven knowledge of hospitality operations, revenue management, and team development
- Excellent written and verbal English communication skills
- Strong interpersonal, listening, and problem-solving skills
- Proficient in Microsoft Office, Opera, and other hospitality applications
Benefits
- Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
- Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
- 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
- 25 Days of Paid Time Off (Full-Time, Year-Round Only)
- Subsidized Colleague Housing
- Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
- Complimentary Transportation
- Complimentary Meals on Shift
- On-Property Discounts Across Food & Beverage, Wellness, and Retail
- Travel Discounts Across Kerzner Properties Worldwide
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