Assistant Manager, Guest Experience | Colonial Williamsburg

Lululemon inc
Williamsburg, VA
Category Sales
Job Description
Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring team members and guests receive a quality experience in our stores every day. The role is responsible for leading from the floor to build, manage, and develop team members, creating an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.

Requirements

  • Create and foster a respectful and inclusive team environment
  • Engage team members by helping them understand how their work supports the success of the store and of lululemon overall
  • Implement the Store Manager’s People vision for the store and cascade to team members
  • Support ongoing learning and development of team members consistently and equitably
  • Lead performance management activities, including direct feedback and continuous check-ins
  • Address employee concerns or issues
  • Provide retail floor leadership to team members
  • Resolve guest feedback and address emergent issues
  • Partner with other managers to review business data and metrics
  • Maintain strategic product presentation/visual merchandising
  • Open and close the store in accordance with the opening and closing procedures
  • Understand and adhere to people safety policies and procedures
  • Perform work in accordance with applicable policies, procedures, and laws or regulations

Benefits

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series
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