Role OverviewThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. They create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.
What You Will Do
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Resolve guest feedback and address emergent issues, helping to “make it right” for guests.
Why It Might Be a Fit
We look for individuals who can create an inclusive environment, behave in an honest and fair manner, and lead and inspire others. The ideal candidate will have 1 year of people management experience and 1 year of leadership experience, including experience managing business operations and administration and managing projects or processes.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Benefits
- Base Pay Range: $25.03 - $33.87/hour
- Target Bonus: 25%
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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