Role OverviewThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.
What You Will Do
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
Why It Might Be a Fit
We look for individuals who can create an inclusive environment, behave in an honest and fair manner, and lead and inspire others. The ideal candidate will have experience in people management, leadership, and creating a high-caliber experience for every guest.
Requirements
- Must be legally authorized to work in the country in which the store is located
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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