Role OverviewThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.
What You Will Do
Create and foster a respectful and inclusive team environment, engage team members, implement the Store Manager’s People vision, support hiring and building a strong team, support ongoing learning and development, lead performance management activities, address employee concerns, lead an exceptional guest experience, provide retail floor leadership, resolve guest feedback, and partner with other managers to review business data.
Why It Might Be a Fit
We look for individuals who create an inclusive environment, behave in an honest and fair manner, lead and inspire others, actively create an inclusive guest experience, and have the ability to travel to assigned stores with reliable transportation methods.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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