Role OverviewThe Assistant Manager of Guest Services is responsible for bringing the brand promise to life in guest-facing service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager and leads some or all of the aspects of operations of front desk, concierge, security, resort transportation and/or resort services functions.
What You Will Do
Demonstrate Brandhearted leadership, seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction, ensure all special needs/requests of guests are fulfilled, and respond to and follow up on all problem resolution cases.
Why It Might Be a Fit
Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience, transportation experience, problem resolution, and/or security experience.
Requirements
- High School Diploma or GED equivalent
- Four year college degree preferred
- 2 years customer facing service/hospitality
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