Assistant Manager Information Services (CXP)
Job Description
Technical Leadership:
• Guide the Customer Experience Application Development team with application design, configuration, and implementation.
• Lead the development and management efforts to build a Microsoft Dynamics knowledge base.
• Formulate and implement Microsoft Dynamics applications standards, incorporating industry best practices.
• Conduct code reviews for quality, accuracy, and efficiency throughout the development lifecycle.
• Lead technical QA and test automation engineering teams supporting Microsoft Dynamics 365 CRM enterprise solutions to ensure high-quality delivery.
• Stay up to date on the latest Microsoft Dynamics CRM technologies.
Configuration and Integration
• Design and deploy advanced Microsoft Dynamics 365 CRM solutions using Dynamics 365 Sales, Customer Service, Dataverse, Power Platform, Azure Integration Services, Azure API Management, Power Apps, Power Automate, Azure Logic Apps, Azure Service Bus, Microsoft Graph, Git, DevOps, .NET, security architecture, custom workflows, and managed/unmanaged solutions.
• Ensure seamless integrations with internal applications.
• Collaborate closely with the team to establish continuous integration/continuous deployment (CI/CD) pipelines and automate deployment processes.
• Suggest and implement a strategy for keeping Microsoft Dynamics environments (dev, test and production) synchronized.
• Suggest and implement a strategy for keeping environments updated with latest updates from Microsoft.
Standard Software Development Lifecycle processes:
• Engage in all phases of the system development lifecycle.
• Analyze and gather requirements for current and future processes.
• Design/create database structures including PL/SQL, tables, packages, procedures, and functions.
• Design/create websites, REST APIs, and batch processes.
• Integrate security measures into coding practices.
• Aid in optimizing performance and addressing security vulnerabilities in applications.
• Provide production support as needed.