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Assistant Manager
Rocky's Ace Hardware
Fitchburg, MA
Category
Retail
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Job Description
The Assistant Store Manager is responsible for overseeing daily retail operations, providing excellent customer service, and directing store projects and responsibilities.
Requirements
Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to ‘fill in’ as needed for the Store Manager
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.
Benefits
Paid Time Off
401k Matching
Retirement Plan
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