Assistant Manager

Rocky's Ace Hardware
Fitchburg, MA
Category Retail
Job Description
The Assistant Store Manager is responsible for overseeing daily retail operations, providing excellent customer service, and directing store projects and responsibilities.

Requirements

  • Open and close the store
  • Safety and security, as assigned
  • Knowledge of overall store policies, procedures and goals
  • Knowledge of management responsibilities and ability to ‘fill in’ as needed for the Store Manager
  • Training of store personnel
  • Supervise in store personnel to insure optimum performance and amazing customer service
  • Assist in maintaining an accurate Inventory
  • General housekeeping
  • Shop the competition monthly
  • Participate and sometimes lead the monthly store meetings
  • Oversee inventory order placement
  • Oversee inventory receiving and store stocking
  • Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
  • Maintain a safe working condition of store equipment and fixtures
  • Set a positive example by following company procedures
  • Develop promotions to increase store traffic.
  • Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
  • Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
  • Resolve customer claims and complaints in a manner that is timely, courteous and discreet
  • Authorize refunds in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Attend and assist with mandatory monthly store meetings
  • Other responsibilities as assigned by the store manager.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
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