Assistant Manager

Rocky's Ace Hardware
Fitchburg, MA
Category Customer Service
Job Description
The Assistant Store Manager oversees daily retail operations, ensures high standards of customer service, and directs projects and responsibilities assigned by the Store Manager.

Requirements

  • Knowledge of overall store policies, procedures, and goals
  • Management responsibilities and ability to fill in for the Store Manager
  • Training of store personnel
  • Supervising in-store personnel to ensure optimum performance and customer service
  • Inventory management
  • General housekeeping and store maintenance
  • Shopping the competition monthly
  • Participating in and leading monthly store meetings
  • Setting a positive example by following company procedures
  • Developing promotions to increase store traffic
  • Ensuring proper merchandising and maintenance of end-caps, cross-merchandising, and feature displays
  • Providing customer service and resolving customer claims and complaints
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