Assistant Manager, Operations | Maryland Plaza CWE

Requirements

• Implement the Store Manager’s Operations vision for the store and cascade to team members.
• Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).
• Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
• Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
• Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to “make it right” for guests.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series