Assistant Manager Sportsbook- Full Time (Caesars Atlantic City)

Requirements

• Effectively manage and schedule Sports Book Supervisors and Ticket Writers
• Place and replenish sheets/parlay cards
• Write compliance paperwork/MTLs
• Manage cash drops and cash replenishment
• Approve ticket cashing as determined by approval matrix and internal controls
• Assist in Reward card signup
• Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
• Ensure policies and procedures are adhered to daily
• Develop relationships with customers and ensure they feel welcomed
• Keep a par list of supplies for the Manager
• Provide support to Ticket Writers to handle customer complaints/disputes
• Assist in handling the day-to-day activities of a sports book
• Foster an environment focused on customer service and compliance
• Promote a positive image for the company within the industry and community
• Enabling and disable kiosks for daily wagering
• Monitoring customer activity on kiosks for compliance and AML purposes.
• Reset unregistered cash and pay-out totals and complete necessary paperwork for kiosk wagering
• Monitor back-office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable

Benefits

• Competitive salary ($46,000 starting salary)
• Benefits package