Assistant Member Experience Manager

Securityplus Federal Credit Union
Any Location, MD
Category Customer Service
Job Description
Role Overview

The Assistant Member Experience Manager plays a pivotal role in ensuring an exceptional member experience and advancing our vision to be our members' first choice. This role supports the day-to-day operations of the branch, guides and motivates team members, and ensures that every interaction reflects our mission and values.

What You Will Do

You will coach your team to deliver outstanding service, build meaningful member relationships, and maintain operational excellence. You will also serve as acting manager in the absence of the Member Experience Manager and represent Securityplus in the community.

Why It Might Be a Fit

This is an opportunity for a passionate, purpose-driven leader to make a lasting impact—on our members, our team members, and the communities we serve.

Requirements

  • Empower People to Succeed
  • Drive Operational Excellence
  • Champion the Member Experience
  • Leading with Purpose and Vision
  • Building Connections in Our Community
  • Encourage Innovation
  • Safeguard Members and the Credit Union

Benefits

  • Competitive salary
  • Comprehensive retirement benefits
  • Health, dental, and vision coverage
  • Annual performance bonus
  • Monthly incentives
  • Opportunities for career growth
  • Work-life balance
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