Role OverviewThe University Ombuds Office is seeking an Assistant Ombuds who will act as a conflict resolution practitioner providing assistance to students, staff, and faculty for their Cornell-related concerns, conflicts, and issues. The Assistant Ombuds will meet with community members, conduct outreach and training, and facilitate conversations with students, staff and faculty facing conflict or challenges.
What You Will Do
The Assistant Ombuds will engage in active listening to discuss community members’ concerns, provide answers to visitors’ questions, and identify and explain relevant University policies and protocols. They will also provide coaching on effective conflict management, recognize situations and issues that pose legal liability to the University, and provide referrals to other University or community resources and support services.
Why It Might Be a Fit
The successful candidate must have demonstrated conflict resolution skills, exceptional listening and interviewing skills, ability to identify the significant, relevant issues in a visitor concern, ability to work with sensitive issues, ability to exercise sound judgment under pressure, and ability to maintain confidentiality.
Requirements
- Bachelor's degree and at least 5 to 7 years’ experience in the field of conflict resolution/ mediation/ negotiation or related field
- Demonstrated conflict resolution skills
- Exceptional listening and interviewing skills
- Ability to identify the significant, relevant issues in a visitor concern
- Ability to work with sensitive issues
- Ability to exercise sound judgment under pressure
- Ability to maintain confidentiality
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Vacation and paid holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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