Role OverviewThe Assistant Operations Manager - Front Office supports the seamless operation of the Front Office and Guest Services departments, ensuring exceptional guest experiences and efficient day-to-day operations.
What You Will Do
Key responsibilities include coaching and developing team members, coordinating training initiatives, assisting with scheduling, monitoring service delivery, and addressing guest and operational needs in a timely manner.
Why It Might Be a Fit
The ideal candidate possesses strong communication, leadership, and analytical skills, with a commitment to guest satisfaction, team development, and operational excellence.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of guest services
- Previous experience in hotel guest services
- Ability to prioritize and organize work assignments
- Knowledge and experience with Operations systems such as Opera, Colleague Advantage, Medallia, HOTSOS, HySat, etc.
Benefits
- Medical, Dental, Vision, 401K, and MANY MORE!
- Free room nights
- Discounted and Friends & Family Room Rates
- Paid PTO, sick days, and new child leave
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
- Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality.
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