Role OverviewThe Assistant Operations Manager will support daily hotel operations, deliver exceptional guest experiences, and foster a service-focused culture. They will partner with Front Desk and Housekeeping teams, monitor operational excellence, and ensure compliance with brand standards.
What You Will Do
Key responsibilities include supporting daily oversight, maintaining operational excellence, and participating in scheduling, payroll review, and reporting. The Assistant Operations Manager will also assist with guest recovery, problem resolution, and service follow-up.
Why It Might Be a Fit
The ideal candidate will have 1-2 years of hotel operations leadership experience, a people-first leadership style, and strong communication, conflict resolution, and coaching skills. Proficiency with hotel PMS systems, such as Opera or Hyatt systems, is preferred.
Requirements
- 1-2 years of hotel operations leadership experience
- Experience working within a unionized NYC hotel environment
- Strong understanding of hotel operational workflows
- Familiarity with IWA-covered departments
- People-first leadership style aligned with Hyatt values
- Strong communication, conflict resolution, and coaching skills
- Ability to thrive in a fast-paced, guest-focused environment
- Proficiency with hotel PMS systems, such as Opera or Hyatt systems
Benefits
- Competitive compensation
- Comprehensive benefits
- Growth and development opportunities
- Supportive workplace
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