Role OverviewThe Assistant Operations Manager will support daily hotel operations, deliver exceptional guest experiences, and foster a service-focused culture. They will partner with Front Desk and Housekeeping teams, monitor staffing and service delivery, and ensure compliance with brand standards and regulatory requirements.
What You Will Do
The main responsibilities of this role include supporting daily oversight of Front Office, Housekeeping, and other operational areas, maintaining operational excellence, and participating in scheduling, payroll review, and reporting.
Why It Might Be a Fit
This role requires a people-first leadership style, strong communication and conflict resolution skills, and the ability to thrive in a fast-paced, guest-focused environment. Experience working within a unionized NYC hotel environment is strongly preferred.
Requirements
- Minimum 1 to 2 years of hotel operations leadership experience
- Experience working within a unionized NYC hotel environment is strongly preferred
- Strong understanding of hotel operational workflows
- Familiarity with IWA-covered departments is a plus
- People-first leadership style aligned with Hyatt values
- Strong communication, conflict resolution, and coaching skills
- Ability to thrive in a fast-paced, guest-focused environment
- Proficiency with hotel PMS systems; Opera or Hyatt systems experience preferred
Benefits
- Competitive compensation
- Comprehensive benefits
- Growth and development opportunities
- Supportive workplace
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