Assistant Store Manager FT

Lids
Tyler, TX
Category Customer Service
Job Description
At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged.

Requirements

  • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
  • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to'make it right' for customers.

Benefits

  • Paid Time Off
  • health
  • vision
  • dental
  • 401(k)
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