Assistant Store Manager

Requirements

• Working with customers — Provide excellent customer service by engaging with the customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactions
• Day-to-day store operations— Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safety
• Merchandising and sales— Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler)
• Supervising— Assist in general operations of the assigned store; perform shift supervision in the absence of the manager; provide input for performance evaluation and disciplinary action as required; promote food service and food safety; help train new employees on company policies and procedures
• Communication — Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
• Financial Responsibility— Understand the store finances and impacts to profitability; control merchandise and cash shortages and other expenses; prepare for and participate in inventory audits; participate in cash, lottery, cigarettes and general inventory audits; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; help meet or exceed company goals for sales and controllable expenses
• Teamwork— Assist with recruiting, training, coaching, and developing a successful team of associates that strive to meet customers’ needs; exhibit professionalism in appearance, conduct and judgement—always setting the appropriate example; create a positive work culture and promote teamwork every day to drive performance; lead the team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Working with technology— Utilize the store’s technology including point of sale systems, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product

Benefits

• Paid time off
• Performance incentives
• Employee assistance program