Assistant Vice President, Modern Workplace Endpoint Specialist

CLS-Group
Any Location, NJ
Job Description
CLS is seeking an Assistant Vice President, Modern Workplace Endpoint Specialist to maintain and provide SME level infrastructure and content support for the CLS internal and external solutions. The role involves ensuring that the BAU service is prioritized, and all incidents, problems, and service requests are responded to in an efficient manner without negatively impacting SLAs and reporting metrics.

Requirements

  • Very strong experience supporting production Windows 10, Windows 11, Windows Server, and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
  • Strong experience of supporting enterprise web infrastructure services and related technologies
  • Experience in supporting a production VMware/Citrix environment
  • Experience in system management tools (e.g. SCCM)
  • Experience in packaging/updating software via 3rd party tools (e.g. Profile Unity, Citrix AppAttach)
  • Experience in enterprise monitoring systems (e.g. Dynatrace)
  • Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLAs against ITIL practices
  • Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
  • Ability to collaborate effectively with other operational support teams to support the service

Benefits

  • Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
  • 2 paid volunteer days
  • Generous parental leave policies
  • Parental transition coaching programmes and support services
  • Wellbeing and mental health support resources
  • Employee Networks
  • Hybrid working
  • Flexible working
  • Monthly ‘Heads Down Days’
  • Generous non-contributory pension provision for UK/Asia employees
  • 401K match from CLS for US employees
  • Private medical insurance and dental coverage
  • Social events
  • Annual flu vaccinations
  • Discounts and savings and cashback across a wide range of categories including health and retail for UK employees
  • Discounted Gym membership
  • Access to Discover – our comprehensive learning platform
  • Frequent development sessions
]]>