Role OverviewThe Construction organization is seeking a driven and detail-oriented Associate to support and enhance the effective delivery of customer-facing technology services. Working under the guidance of the Section Manager, this role focuses on ensuring Sarbanes-Oxley compliance across applications, servers, and customer onboarding platforms while delivering a high-quality customer experience.
What You Will Do
The Associate will serve as a key liaison between internal customers, crossfunctional business partners, and technical teams to assess needs, support daily operations, and ensure seamless service delivery. This role is responsible for analyzing and resolving customer inquiries, tracking and managing support requests, and ensuring issues are resolved accurately, efficiently, and with a strong customer-first mindset and time sensitive resolutions.
Why It Might Be a Fit
Success in this role requires a focus on clear communication, process accuracy, and continuous improvement. The ideal candidate will proactively identify opportunities to innovate customer support processes, enhance operational efficiency, and recommend improvements that drive consistency, quality, and measurable value across Construction workflows.
Requirements
- Utilize Microsoft Azure DevOps (ADO) or comparable tasktracking platforms to log, prioritize, track, and manage customer support requests, control tasks, and process improvement initiatives through to resolution.
- Develop, maintain, and standardize comprehensive documentation for all Construction production systems, ensuring accuracy, traceability, and alignment with SOX and internal control requirements.
- Data Management & Analysis: Identify, map, and analyze database schemas to support applications. Write and maintain Structured Query Language (SQL), to troubleshoot technical issues associated with application support.
- Work & Task Tracking: Leverage Microsoft Azure DevOps (ADO) or similar tasktracking tools to manage work requests, prioritize deliverables, maintain project schedules, track progress, and provide transparent status updates while ensuring timely resolution of technical issues.
- Customer Satisfaction & Process Innovation: Drive initiatives that enhance customer satisfaction by proactively engaging customers, resolving inquiries efficiently, and continuously identifying opportunities to improve reporting processes, standards, and service delivery.
- Collaboration: Collaborate effectively with customers, peers, and crossfunctional teams on assignments and projects to deliver consistent, highquality reporting and support solutions across the organization.
- Compliance & Safety: Ensure adherence to Construction procedures, SOXrelated controls, and Company safety policies. Follow safe work practices in accordance with Company standards and applicable governmental regulations.
- Procurement & Asset Management: Assist in the requisitioning and procurement of computerrelated hardware and services, including hardware orders, service contracts, inventory control, and ongoing contract monitoring to support Construction operations, cost control, and service continuity.
- Emergency Management: Participate in the Companys emergency management assignments as required, supporting operational continuity and organizational readiness.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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