Associate Cloud Support Analyst

The Associate Cloud Support Analyst provides technical support for customers utilizing Hyland's Acuo VNA and NilRead enterprise imaging solutions. This role is responsible for troubleshooting application and technical issues, maintaining ownership of customer cases, communicating effectively throughout the resolution process, and collaborating with internal teams and customer resources to resolve issues.

What You Will Do

Troubleshoot and resolve Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues — utilizing established tools, diagnostic procedures, documentation, and support processes with guidance from senior team members.

Why It Might Be a Fit

Successful candidates will combine strong customer service and communication skills with technical troubleshooting abilities across enterprise applications, Microsoft Windows Server, Microsoft SQL Server, networking, and related infrastructure.

Requirements

• Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field — or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position
• Strong critical-thinking, analytical troubleshooting, and problem-solving skills — with strong software and application support and diagnostic skills, including the ability to analyze technical issues and identify appropriate next steps with guidance
• Working knowledge of Windows Server, relational databases, networking, and enterprise application infrastructure — with familiarity with Microsoft SQL Server or an equivalent relational database platform preferred
• Strong organizational, multitasking, prioritization, and time-management skills — with strong oral and written communication skills and the ability to communicate technical information clearly to both technical and nontechnical audiences
• Strong customer-service skills with demonstrated ownership and accountability — with the ability to thrive in a fast-paced technical support environment and effectively manage changing priorities

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available
• Relocation assistance available