Role OverviewWells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. The role involves supporting customers and seeking ways to improve inquiries or issues from customers with empathy regarding financial products and services through various channels. The representative will perform routine tasks, such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
What You Will Do
In this role, you will support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment.
Why It Might Be a Fit
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.
Requirements
- 6+ months of Customer Service, Financial Services or Contact Center support experience
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Knowledge, understanding, and experience of internet, mobile, and social media technology
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