Role OverviewWells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. The role involves supporting customers and seeking ways to improve inquiries or issues from customers with empathy regarding financial products and services through various channels. The representative will perform routine tasks, such as answering inquiries, resolving problems, and providing a best-in-class customer experience.
What You Will Do
The Associate Customer Service Representative will support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication.
Why It Might Be a Fit
The ideal candidate will have 6+ months of Customer Service, Financial Services, or Contact Center support experience, or equivalent demonstrated through work experience, training, military experience, or education. The candidate should also be bilingual in Spanish and English.
Requirements
- 6+ months of Customer Service, Financial Services, or Contact Center support experience
- Bilingual reading, speaking, and listening proficiency in Spanish/English
Benefits
- Dental insurance
- Vision insurance
- 401(k) or pension plan
- Paid holidays
- Paid time off
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