Associate Director, Content Workflow & Controls

The Associate Director, Content Workflow & Controls will lead the Process Center of Excellence within Marketing Operations, setting standards, compliance guardrails, and technical enablers that make it easy for teams to do the right thing, the right way. This role will codify how work gets done across Novartis' US content workflow platforms, designing scalable, compliant, and frictionless experiences that help brands and functions move faster with confidence.

What You Will Do

The successful candidate will build and scale a Content Process Management Center of Excellence, own and socialize end-to-end content process, serve as the business owner for content workflow, build and maintain a best-in-class documentation capability, partner with Marketing Technology, Vendors, and Change Management, design and run a process support and Help Desk model, and monitor platform performance and user experience.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline, and hands-on experience supporting enterprise MLR and DAM platforms. The role offers a comprehensive benefits package, a performance-based cash incentive, and eligibility for annual equity awards.

Requirements

• Bachelor's degree in Business, Marketing, Engineering, Operations Management, Information Systems, or related field
• At least 5 years of experience in Marketing Operations, Content Operations, Process Management, or related operational discipline
• Hands-on experience supporting enterprise MLR and DAM platforms
• Proven experience establishing or scaling operational frameworks, centers of excellence, or shared service models
• Strong experience with customer success or business system ownership
• Experience coordinating with US and global stakeholders to intake, prioritize, and deliver system enhancements across enterprise content workflow platforms
• Experience managing Agile system releases, issue management, and user support in a regulated or complex environment

Benefits

• Comprehensive benefits package
• Performance-based cash incentive
• Annual equity awards
• 401(k) with company contribution and match
• Time off package including vacation, personal days, holidays, and other leaves