Associate Director, CRM Product Owner

The Associate Director, CRM Product Owner supports the strategy, development, and delivery of priority CRM capabilities across the US CRM ecosystem. This role partners with business, peer SPT and technology teams to translate customer and field needs into clear requirements, manage a prioritized backlog, and drive execution through agile delivery.

What You Will Do

Own and deliver a defined product area, lead end-to-end delivery of assigned CRM capabilities, translate business needs into requirements, manage and refine the backlog, drive disciplined agile execution, improve processes and user experience, and partner across business and IT.

Why It Might Be a Fit

Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations. Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Requirements

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred
• Proven success in driving product management capabilities for large-scale CRM implementations
• 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
• Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core platform), Veeva, and the major and evolving players in the ecosystem
• Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation
• Excellent communication skills with the ability to build stakeholder buy-in and alignment
• Experience in AI-supported product management techniques including LLM supported user-story creation and process mapping
• Ability to foster cross-functional alignment of key stakeholders to create/support a streamlined and collaborative commercial CRM strategy
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Ability to adapt strategies and approaches in a rapidly evolving technological landscape

Benefits

• Comprehensive benefits package including health, life and disability benefits
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays and other leaves
• Performance-based cash incentive
• Eligibility to be considered for annual equity awards