Associate Director, HR User Experience & Service Delivery Manager

CSL
Boca Raton, PA
Category Human Resources
Remote
Job Description
The Associate Director, HR User Experience & Service Delivery Manager is responsible for designing, optimizing, and continuously improving HR services for employees, people leaders, and HR users, using human-centered design techniques, HR transformation principles, and service design. This role ensures HR processes, interactions, and technologies are intuitive, human-centered, and aligned with the organization's desired employee experience.

Requirements

  • Degree related education in HR, Business, IT or a related field (Master's degree or professional HR IT qualification preferred)
  • Minimum 5 years' experience in a HR IT, Service Design or Employee Experience role within a global or matrixed organization
  • Deep understanding of BioPharma HR technology trends and industry insights
  • Experience in designing HR service delivery models
  • Demonstrable strong business acumen and acting as a trusted advisor to senior leaders
  • Proficiency with HRIS and Microsoft Office suite
  • Fluency in English; additional languages are advantageous

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
]]>