Associate Director, IT Operations - Digital Solutions and Technology

Requirements

• Develop and execute Digital Solutions & Technology operations strategy
• Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software
• Manage MSP resources, ensuring high-quality support and service levels
• Partner with Info Security lead to ensure robust cybersecurity and data protection
• Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices
• Manage vendor relationships and operations budget
• Support onboarding/offboarding, access management, and end-user training
• Foster a culture of accountability, collaboration, and continuous improvement
• Risk Management & Business Continuity: Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans
• Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs
• Continuous Improvement & Innovation: Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency
• KPIs & Metrics: Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics)
• Regulatory Audit Readiness: Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready

Benefits

• Annual incentive bonus
• Long-term incentives in the form of employee stock options
• Comprehensive medical, dental, and vision coverage
• Company contributions to health savings and retirement accounts
• Ample paid time off
• Access to wellness programs
• Rich career growth opportunities