Associate Director, Product Customer Success

Lifelancer
Durham, NC
Category Customer Service
Job Description
The Associate Director, Product Customer Success ensures clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support. This role manages customer relationships throughout their lifecycle, aligning internal teams to client objectives and identifying opportunities for increased value and partnership.

Requirements

  • 7–10 years’ experience in life sciences or clinical operations; 3–5 years in customer-facing leadership
  • Deep knowledge of clinical trial workflows and SaaS solutions
  • Technical expertise with clinical trial technologies or enterprise software
  • Bachelor’s degree required; Master’s preferred
  • Proven leadership in fast-paced, matrixed environments

Benefits

  • Medical, dental, vision, and disability insurance
  • Paid time off and holidays
  • 401(k) and stock option benefits
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