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Associate Director, Product Customer Success
Lifelancer
Any Location, NJ
Category
Customer Service
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Job Description
The Associate Director, Customer Success oversees client relationships, ensuring measurable results with IQVIA solutions. They manage customer adoption, optimization, and support, aligning internal teams with client objectives and identifying opportunities for increased value and partnership.
Requirements
7–10 years’ experience in life sciences or clinical operations
3–5 years in customer-facing leadership
Deep knowledge of clinical trial workflows and SaaS solutions
Technical expertise with clinical trial technologies or enterprise software
Bachelor’s degree required; Master’s preferred
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