Associate Director, Product Customer Success

Lifelancer
Any Location, VA
Category Customer Service
Job Description
The Associate Director, Product Customer Success ensures clients achieve measurable results with IQVIA solutions by overseeing adoption, optimization, and ongoing support.

Requirements

  • 7–10 years’ experience in life sciences or clinical operations; 3–5 years in customer-facing leadership
  • Deep knowledge of clinical trial workflows and SaaS solutions
  • Technical expertise with clinical trial technologies or enterprise software
  • Bachelor’s degree required; Master’s preferred
  • Proven leadership in fast-paced, matrixed environments
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