At Uncommon Schools, you’ll help ensure staff and leaders receive thoughtful, responsive support across Employee Relations and Talent Strategy processes. In this role, you’ll work closely with teams across the organization to manage employee relations workflows, support day to day operations, and help maintain clear, accessible resources for staff and managers. You’ll play an important role in helping systems run smoothly, supporting staff experiences, and ensuring leaders have the information and tools they need to effectively support their teams. This role partners closely with the Talent Strategy and Employee Relations teams and supports staff across the organization.
Responsibilities
Employee Relations Support
- Provide first response support for Employee Relations tickets and cases
- Own Tier 1 Employee Relations cases from escalation through resolution
- Manage unemployment claims and employment authorization escalations
- Support visa sponsorship processes and escalations
Data, Reporting & Case Management
- Maintain accurate Employee Relations data across HR Acuity and other dashboards
- Manage, summarize, and report on exit interviews for staff
- Pull, summarize, and deliver Employee Relations data for reporting and progress monitoring
- Ensure Employee Relations documentation and records remain organized and up to date
Talent Strategy & Team Operations
- Manage Talent Strategy and Employee Relations Zendesk instances by responding to tickets and routing requests appropriately
- Maintain internal knowledge bases with current policies, professional development resources, and Talent Strategy materials
- Support invoice processing, reimbursements, and credit card reconciliation
- Manage the Chief Talent Officer’s calendar, meeting coordination, and travel logistics
Learning & Development Support
- Provide operational support for Learning & Development initiatives
- Support communications, materials organization, printing, and room reservations for team programming and events