Associate, Health Access Management (ED)

The ED Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process.

What You Will Do

Answering and directing internal and external calls, paging on-call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts.

Why It Might Be a Fit

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and high-stress environment.

Requirements

• High School diploma or equivalent
• At least one year of medical office experience with frequent customer interaction
• Basic computer skills
• Ability to read, write, and communicate in English
• Ability to also communicate in Spanish (a plus)
• Previous patient registration or patient accounting experience (a plus)
• Must complete Non-Violent Crisis Intervention training on a bi-annual basis