Role OverviewTestronic is a global leader in Quality Assurance and technology services for the games and entertainment industries. We are seeking a motivated and hands-on Associate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians.
What You Will Do
Lead, support, and mentor IT Technicians in daily operational activities, deliver ongoing coaching and training, and oversee the IT Help Desk to ensure timely resolution of incidents and service requests.
Why It Might Be a Fit
The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organization.
Requirements
- 3+ years' experience in IT Support, Help Desk, or Systems Administration roles
- Previous experience mentoring, training, or supervising junior technicians is highly desirable
- Strong understanding of Windows Operating Systems, Active Directory, Office 365 & Exchange, Networking concepts including VLANs and managed switches, VMware virtualisation, DNS, DHCP, and endpoint security
- Excellent leadership, communication, and interpersonal skills
- Ability to explain technical concepts clearly to both technical and non-technical users
- Strong problem-solving and organisational abilities
- Ability to work independently while leading a collaborative support environment
Benefits
- Medical Plan
- Vision Plan
- Employer Paid Life Insurance
- Employee Assistance Program
- 401K w/ Matching Contribution
- Paid Company Holidays
- Paid Time Off
- Paid Parental Leave
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