Role OverviewThe Associate Manager is responsible for creating a client experience that accurately reflects the ethos of the TUMI brand while building and maintaining strong client relationships and driving sales through outstanding service.
What You Will Do
Key responsibilities include meeting and exceeding individual and store baseline goals for personal sales and KPI metrics, displaying a good sense of initiative, and taking pride in work and striving for excellence.
Why It Might Be a Fit
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets, and is open to new ideas and concepts while quickly learning and applying to the job.
Requirements
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics
- Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner
- Take pride in work and strive for excellence
- Take responsibility for performance and complete all assigned tasks and meet deadlines
- Help teach others training content through consistent roleplay and coaching
- Clearly articulate strengths, goals and opportunities
- Exercise strong written and verbal skills
- Adapt communication skills upwards, laterally and to their team
- Maintain Tumi University Training
- Adhere to all company policies and procedures
- Ensure the store follows the visual guidelines and directives
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet Insurance
- Tuition Reimbursement
- Employee Discount
- Employee Assistance Program (EAP)
- Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits
- Quarterly sales bonus program
]]>