Associate Manager

TUMI
Towson, MD
Category Customer Service
Job Description
Role Overview

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

What You Will Do

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, display initiative, and take pride in work to strive for excellence.

Why It Might Be a Fit

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

Requirements

  • Career pathing
  • Work-life balance
  • Training
  • Paid time off
  • Pet Insurance
  • Tuition Reimbursement
  • Employee Discount
  • Employee Assistance Program (EAP)
  • Comprehensive benefits package
  • Bachelor's degree
  • 2+ years of experience in retail sales or customer service
  • Strong written and verbal skills
  • Ability to remain calm and deescalate situations
  • Collaborate effectively with team
  • Manage personal timecards to ensure payroll accuracy
  • Maintain Tumi University Training
  • Adhere to all company policies and procedures

Benefits

  • Career pathing
  • Work-life balance
  • Training
  • Paid time off
  • Pet Insurance
  • Tuition Reimbursement
  • Employee Discount
  • Employee Assistance Program (EAP)
  • Comprehensive benefits package
  • Quarterly sales bonus program
]]>